Privacy Policy

Last Updated: April 1, 2025

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Loan Management System ("the Service").

By using our Service, you understand and agree that we are collecting, using, storing, and sharing your personal information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

1.1 Information You Provide to Us

Contact and Identity Information: Name, email address, postal address, phone number, date of birth, PAN number, Aadhaar number, and other identification information.
Financial Information: Income details, bank account information, credit history, employment details, and existing loan obligations.
Documentation: Identity proofs, address proofs, income proofs, bank statements, and other documents required for loan processing.
Account Information: Username, password, and security questions/answers when you create an account.
Communications: Records of your interactions with our customer service team or communications sent through the Service.

1.2 Information We Collect Automatically

Usage Data: Information on how you access and use our Service, including your browser type, IP address, access times, pages viewed, and the actions you take on our Service.
Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

1.3 Information from Third Parties

Credit Information: We may obtain information about your creditworthiness from credit bureaus and other reporting agencies.
Verification Services: We may use third-party verification services to validate the information you provide.
Banking Partners: Information from banking and financial institutions regarding your loan applications and approvals.

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

2.1 To Provide and Maintain Our Service

Process loan applications and facilitate approvals
Verify your identity and eligibility for financial products
Create and manage your account
Facilitate communication between you and lending partners
Process document uploads and submissions

2.2 To Improve and Personalize Our Service

Understand how users interact with our Service
Develop new features and functionality
Personalize your experience with customized content and recommendations
Conduct data analysis and testing to improve user experience

2.3 To Communicate with You

Send updates about your loan application status
Respond to your inquiries and support requests
Send administrative notifications regarding your account
Send marketing communications (with your consent)
Request feedback on our Service

2.4 For Legal and Security Purposes

Detect, prevent, and address fraud, unauthorized access, and other illicit activities
Enforce our Terms and Conditions and other legal rights
Comply with applicable laws, regulations, and legal processes
Protect the rights, property, and safety of our users, our company, and others

3. How We Share Your Information

3.1 With Banking and Financial Partners

We share your information with banking and financial institutions that are part of our network to facilitate the processing and approval of your loan applications. This includes your personal information, financial details, and documentation as required for loan evaluation.

3.2 With Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.3 For Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

3.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

We employ the following security measures to protect your data:

Encryption of sensitive information during transmission and storage
Secure access controls and authentication mechanisms
Regular security assessments and vulnerability testing
Employee training on data security and privacy practices
Physical security measures at our facilities

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For loan applications, we typically retain your data for the following periods:

Approved applications: Throughout the loan tenure and for a period of 5 years thereafter for legal and regulatory compliance
Rejected applications: Up to 3 years from the date of rejection
Incomplete applications: Up to 1 year from the last activity

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request copies of your personal information that we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. Please note that we may ask you to verify your identity before responding to such requests.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

Essential Cookies: Necessary for the basic functionality of our Service.
Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
Analytics Cookies: Help us understand how users interact with our Service.
Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.